Online and Mobile Banking FAQs (cont. 2)

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Frequently Asked Questions - Online and Mobile Banking

What number should I call if I need assistance?

You can call a Member Service Representative at 602.631.3200 or 800.621.0287 (outside Maricopa County) Monday through Friday 7:00 a.m. to 6:00 p.m.

Do I have to close my accounts if I move out of state?

Moving out of state doesn't have to be the end of your membership. With Online Banking, our Mobile App, and the Allpoint ATM network, you can still have access to us wherever you live.

What types of accounts can be viewed with Online Banking?

Any account you have with Credit Union West can be viewed through Online Banking and our Mobile App.

How do I log off of Online Banking?

To log off of Online Banking, click the drop down arrow next to your name in the top right corner and select the "Log Out" option, or close out of the browser.

Where can I find my 1099-INT in Online Banking?

Once you are logged in to Online Banking, select the eStatements widget on your left sidebar (you may need to click "More" to see it, depending on your preferences). In the eStatements widget, you should see your 1099-INT displayed in the message list. Click to download the statement.

How do I delete my Online Banking Account?

To delete your Online Banking account, please call 800‑621‑0287 to speak with our Member Contact Center and our staff will guide you through the deletion process.

Please note, deleting your Online Banking account will not close your Credit Union West financial accounts.

Once your Online Banking account is deleted, you will no longer be able to sign into the CU West Mobile App or Online Banking account from your internet browser.