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Credit Union West
Routing Number: 322172153
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Pay Online

Make loan payments quickly and easily using our online portal.

Make Loan Payments For Free

 
It's easy to make online loan payments from your checking account for your loans with Credit Union West. Payments received before 5 p.m. MST will be processed the same day (payments received later will be processed on the next business day).
 
 
If you prefer to pay by phone using your checking account information, please contact us at 1.800.621.0287 and select option 5 for Member Services, and then option 8 to pay through the automated phone system. Please note, paying online or using the automated phone system is free of charge. However, making a payment with a Member Service Representative will result in a $15 fee. 


Frequently Asked Questions

 
Q: What is the maximum payment amount I can make?
A: You can make a payment up to $2,500.00.
 
Q: Who can register?
A: Registration is only accepted with the primary member’s information (no joint member payments at this time). You can pay using the express payment option.
 
Q: How do I get loan payment confirmation?
A: A confirmation email will be sent to you.
 
Q: What if a payment is returned?
A: Returned payments are subject to the Non-Sufficient Fund Fees/ACH. Please see Credit Union West’s Fee Schedule for more information.
 
Q: Can I make a payment by Credit Card?
A: If you would like to pay using a credit or debit card please contact us at 1.800.621.0287; a $15 Representative Loan Payment fee will apply.
 
Q: How many days can I postdate/future date a payment?
A: You can make a payment up to 30 days in advance.
 
Q: I am trying to register for the first time and I get a message that says my account is unavailable for 24 hours. How do I resolve this?
A: This error will result if you provide incorrect responses to the validation questions. After 24 hours, you may attempt registration again by providing correct responses. You can contact us at 1.800.621.0287 to initiate a payment, if required. A $15 Representative Loan Payment fee may apply.
 
Q: What do I do if I forget my user ID?
A: You will need to re-register and choose a new username.
 
Q: How can I cancel a payment that was recently created?
A: You do not have the ability to cancel your own transactions. Our Member Service Call Center will have the ability to cancel/delete a payment if it is cancelled on the same day the payment was made or prior.
 
Q: Is there a payment cutoff time?
A: Yes, payments made to your loan after 5:00 PM MST will be posted to your account the following business day.
 
Q: Can I payoff my loan using Web Pay?
A: Do not use Web Pay to pay off your loan, this can cause a payoff shortage and may cause a delay in the release of your title, if applicable.
 
Q: What if I need help resetting my password?
A: Please select “Forgot your password?” under the login page.
 
Q: I can log in, but I cannot make a payment.
A: If you can log in but cannot make a payment it means you do not have any eligible loans to make payments on.
 
Q: What if my user ID is locked?
A: Please contact us at 1.800.621.0287 for assistance in unlocking your account.
 
Q: I can’t complete my registration?
A: You may not have provided the correct answer or the correct format of the answer. For example: if MM/DD/YYYY is required and you enter M-D-YYYY this will error because of the number of characters in the month and day. Additionally, dashes are used when slashes are required.