Online and Mobile Banking FAQs

It's easy to sign up for Online Banking. Please visit our  helpful guide on our website that covers how to establish your login and navigate our new Online Banking Platform.

Simply download the Credit Union West Mobile App from the App Store or Google Play Store and log in with your Online Banking credentials.

To sign up for eStatements, simply log into Online Banking and select the eStatements widget on the left-hand side bar. If you do not see the eStatements widget within the main options, select "More" to expand the widget options. Once located, click the widget.

For your security, an access lock will be placed after multiple unsuccessful attempts to log into your account. If you have been locked out of online banking, please call us at 1.800.621.0287 or send us a secure message for assistance. After we confirm your identity by verifying personal information from your account, we will unlock the access to Online Banking.

To get a free copy of your statement, log into Online Banking, select the "More" tab and then click on eStatements. You can also contact a Member Service Representative or come into a branch location to request a statement for a small fee.

Please visit our helpful guide on the website for simple, step-by-step instructions on how to log into your Online Banking account. We've also included a brief 2 minute video guide you can view, if you prefer.

Bill Pay is available within Online Banking and our Mobile App. Log into Online Banking or the Mobile App to begin.

 If you need to change your password or do not know your password, select the "Forgot Password" option and follow the instructions in the email.

To view account balances online, please log into Online Banking or your Mobile App.

Yes, you can log in to Online Banking by visiting our website on your mobile device's browser. You can also download our free Mobile App from the App Store or Google Play Store.