ADA Accessibility

Accessibility at Credit Union West

 

At Credit Union West, we strive to treat our members with the highest level of service and respect. We are committed to serving all persons within our field of membership.

 

We comply with the Americans with Disabilities Act (ADA) to provide equal access to individuals with disabilities.  We will make reasonable modifications in policies, practices, and procedures in order to provide equal access to individuals with disabilities, to the extent required by the ADA and other applicable law.  Individuals with a disability who require modifications to access or to procure services or have concerns about access to Credit Union West premises or services should contact a Branch Manager as soon as possible.  We will then work with that individual to identify reasonable modification(s) that are appropriate and consistent with our legal obligations.

 

Physical Accessibility


Our branches are compliant with ADA regulations and other applicable laws. We offer accessible parking spaces, walkways, entrances and lobby areas. We also provide wheelchair-accessible teller stations at our branches. Service animals and mobility devices are permitted in our branches as well.

 

Communication Accessibility


Individuals with hearing or speech disabilities may communicate with us using TELLERphone access at 602.631.3456 or text messaging by dialing 7-1-1 to access the free telephone relay network established by the ADA. We have email and secure messaging options as well. Please visit our Contact Us page for more information.

 

Website Accessibility


We strive to make not only our physical branches accessible, we have also made a substantial effort and are committed to providing a website that is accessible to the widest possible audience in accordance with ADA Accessibility and WCAG 2.0 guidelines for website accessibility. We are actively working to increase the accessibility and usability of our website to everyone. Our efforts are ongoing including frequent testing and updates to improve accessibility. If you’re using a screen reader or auxiliary aid or are having issues using this site please call us toll-free at 800.621.0287. All products and services available on this website are available at Credit Union West branches.

 

Window Operating Systems:

NVDA (NonVisual Desktop Access) is a free screen reader for computers running on the Windows operating system, click here to download.

 

Mac OX X 10.4 and later:

VoiceOver is a free screen reader installed automatically with Mac OS X 10.4 and later. To access VoiceOver go to System Preferences > Accessibility > Click on "Enable VoiceOver". For a complete explanation on all of the features VoiceOver has to offer, click here for more information.

 

Third-Party Web Site Accessibility

Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about our products and services. These sites, which are not controlled by Credit Union West, may present challenges for individuals with disabilities that we are not able to control or remedy. As made publicly available, here are the Accessibility Policies provided from these third-party sites:

Instagram Accessibility

Facebook Accessibility Policy

YouTube Accessibility Policy

 

Should you need assistance or encounter any problems with accessibility to our branches or website, please call us at 800.621.0287 from 7:00 AM to 6:00 PM MST, Monday through Friday except for federal holidays for assistance and we will assist you to remedy any concerns.