Remember: Credit Union West will never ask you for any portion of your debit card number, PIN, or Online Banking credentials through an unsolicted call, email, text, or social media message.
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Fraud Resource Center
If you think fraud is happening, act now.
If your account, card, online banking login, or personal informatin may be at risk, contact Credit Union West immediately. We will help you secure access, review activity, and decide what to do next.
- Stop communicating with the suspicious caller, sender, or site. Hang up and call us directly.
- Do not share passwords, PINs, codes, or card details.
- Review recent account activity and report anything unfamiliar.
 Call Fraud Support |
 Email Suspicious Messages |
 Start Secure Chat |
| 800.621.0287 | info@cuwest.org | Connect with a specialist |
Fraud Resource Center
Find practical guidance for spotting scams, recovering from fraud, and protecting your information before something feels off.
Best Practices
Build secure habits for passwords, alerts, links, and account monitoring.
Report Fraud
Know who to contact at Credit Union West, the FTC, and other agencies.
Current Trends
Scammers are impersonating trusted organizations.
Be careful with unexpected requests to send money, buy gift cards, transfer funds, click links, or verify your identity. If a message pressures you to act immediately, pause and contact the organization through a known official phone number.
Resources & Best Practices
Fraud Victim Recovery
- Call Credit Union West at 800.621.0287 to report suspicious account activity.
- Change your Online Banking password from a trusted device.
- Place card controls or alerts if your card information may be exposed.
- Save screenshots, phone numbers, emails, and transaction details for review.
Best Practices
- Don't respond to unsolicited requests for personal information.
- Never share your Social Security number, PIN, passwords, Medicare ID, or driver's license number.
- Set account notifications in Mobile and Online Banking.
- Independently verify organizations using official contact information before taking action.
imposter scams
A fraudster calls you pretending to be a representative of a financial institution or other trusted organization.
Government benefit scams
Government impersonators try to get access to your accounts to deposit social security or other benefits.
Online payment scams
A scammer tries to sell you a fake product that looks like the real thing.
Tech support scams
Scammers pretend to offer tech support help to gain access to your computer.
Romance Scams
Scammers create fake online accounts to pursue online relationships. They gain trust over time, then begin asking for help with financial transactions, requesting money, or requesting personal information.
Credit Union West will never ask for your online banking credentials via unsolicited call, text, email, or social media message.
Save screenshots, phone numbers, emails, and transaction details for review, then contact Credit Union West immediately at 800.621.0287
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