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Frequently Asked Questions - Services
We offer free notary service to our members at any of our branch locations.
Your employer must start the direct deposit process. The easiest way to sign up for direct deposit is to present your payroll department with a completed direct deposit form. It will have all the information they'll need to get you started. You will need to provide them your account number, which can be found on the member ID card you received when you opened your account or on your checks. You can authorize direct deposit of your payroll, Social Security, retirement, Veteran's Administration benefits or almost any recurring deposits.
You received a call due to potentially suspicious activity on your card. The cardholder must contact us at 602.631.3200 or 800.621.0287 (outside Maricopa County) during normal business hours to confirm these transactions to ensure the account is not being used fraudulently.
You do not need to receive paper statements. Receiving your statements electronically offers a higher degree of financial security and convenience. eStatements, or electronic statements, contain the same information included in your paper statement. Please log in to Online Banking and click the "eStatements" widget (or click "More" and then "eStatements").
Updating your personal information is easy using our Online Banking platform:
Simply log into Online Banking and click the drop down arrow next to your name in the top right corner of the page. Click on "Settings" and navigate to the "Contact" tab. Click on the pencil icon next to a field to edit your information and then click "Save Changes".
You can also stop by a branch location and meet with us personally. Please bring a proper identification for any changes made. Or, if more convenient, you can contact us by phone at 602.631.3200 or 800.621.0287 (outside of Maricopa County)
The TELLERphone PIN is a four digit number that enables you to access our 24-hour automated phone banking system. If you do not have your PIN or you have forgotten it, you can call our member service center at 602.631.3200 or 800.621.0287 (outside Maricopa County) during business hours or stop by one of our branches.
You can link your account from your other financial institution through Online Banking. Once linked, you can transfer funds between the accounts. To link an account, log into Online Banking. If you have any questions please call Member Services at 602.631.3200 or 800.621.0287 (outside Maricopa County).
Under the requirements of the USA PATRIOT Act, all financial institutions must do an identity check on a new member. They use "customer identification programs" (CIP) that compare your name, address, date of birth, and other facts to the information contained on your credit report.
Your credit score will not be affected by this step. The CIP regulations require institutions to implement reasonable procedures for:
(1) verifying the identity of any person seeking to open an account, to the extent reasonable and practicable, and
(2) maintaining records of the information used to verify the person's identity, including name, address, and other identifying information.
Financial institutions also review ChexSystems and sometimes credit report data during the process of determining if a member qualifies to open a new account. Under FCRA regulations, the financial institution has to have a permissible purpose such as "intend[ing] to use the information in connection with a credit transaction involving the consumer" in order to pull a credit report and must obtain the consumer's consent first.
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