Navigate Your Upgraded Account
We want your online banking upgrade to be a seamless transition. Please read below for everything you need to know about the upgrade process and initial login!
Initial Login Process for Current Users
This video details the steps you will take as an existing Online Banking user, during your initial post-upgrade login.
Frequently Asked Online Banking Upgrade Questions
Your temporary password is a six character combination of numbers and letters that is unique to you.
To determine your temporary password, use the last 4 digits of your primary account holder's social security number, followed by the first 2 letters of the primary account holder's last name. *Letters must be capitalized.* EX: 1234AB
Passwords must meet the following requirements.
- 8 - 24 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- 1 special character
Tip! You cannot select "@" as a special character. Instead, use one of the following characters: !#$%^&*()_-+=;:,|?/<>`~
Bill Payments are processed around 4:00 AM each morning. If you schedule your payment before the processing window, your payments will process on the same-day.
Please schedule Bill Payments at least one day in advance to ensure that payments process on the appropriate day.
Typically these are processed as early as 4:00 AM each morning.
Yes. Your username has not changed. It is the same username you selected when you initially signed up for Online Banking.
Tip! Your username is different than your Member ID.
If you previously used your Member ID to login to Online Banking, please select Forgot Username? on the login screen to recover your username.
Apple Devices: No. Most Apple (iOS) devices should automatically update the mobile app, however you may need to manually select to update it. If prompted to update your app please choose to do so.
Android Devices: Yes. If you are using an Android device, you will need to delete the old Credit Union West Mobile Banking App and download the new version. The current Mobile Banking App will no longer be available.
Providing your mobile phone number within your Online Banking account provides an added layer of security. When you choose to provide your cell phone number, it will be used to verify your identity and authenticate your account.
In the future, when you attempt to login to Online or Mobile Banking from an unrecognized device or browser, you will be asked to verify your identity through one of the four verification methods: Phone Call, SMS, Email, or Security Questions.
If you have provided your mobile number in Online Banking, you may utilize this number for Phone Call or SMS verification.
Providing your phone number is not a requirement in Online Banking, but it is a convenient and secure way for you to verify your identity in order to access your account.
Bill Pay will be available via a widget on the left-hand side of your new Online Banking profile. Click the Bill Pay widget to access your payees and scheduled transfers.
If you do not see the Bill Pay widget, please log out of the system, clear your browser cache and log in again.
Browser cache and cookies can be cleared by visiting your browser settings,
Or, select CTRL + F5 to refresh your browser to the latest page content.
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