Skip Navigation Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe® Acrobat Reader.
Credit Union West
Routing Number: 322172153
LOGIN to online banking
Online BankingClose online banking

Online Banking

secure access 24/7

New User? Register now. Mobile Link Need login help? Mobile Link

A woman having coffee and writing at a desk with a laptop and phone.

Debit Card FAQs

 

Do you have a question? We can help.

 
Browse the topics below to quickly find the information you're looking for.  To view an answer, simply click on the question displayed below.
 
 
 
 
 
 
 

Frequently Asked Questions - Debit Card

When you receive your new credit or debit card in the mail, you will be provided with specific instructions on how to set up your card. Call 866.642.0450 to activate your new card.
You may change your credit or debit card PIN at any time by visiting any of our branch locations or by calling 866.642.0450.
To report a lost or stolen card during business hours, call 602.631.3200 or 800.621.0287 (outside of Maricopa County) or stop by the nearest branch location.
Yes, we strongly encourage our members to travel abroad with a Credit Union West debit card. This card will be accepted at any ATM, whether it is designed for cash advances or is a regular cash dispensing machine.
Please visit our Rates and Fees page to learn about card replacement fees.
Call us or visit one of our branch locations to have one ordered for you.
There are several factors as to why you may experience issues with your debit card. It is important for you to keep your contact information up to date. If there are suspicious transactions and our card service cannot contact you, the card could be restricted. If you have used an incorrect PIN several times your card could get locked out.
 
Call us during business hours at 602.631.3200 or 800.621.0287 (outside Maricopa County).
There could be several reasons for your PIN not to work, from fraud protection to insufficient funds. For security purposes, you must call 866.642.0450 or visit a branch.
Exchange rates are calculated in global currency markets. The reasons for fluctuations in exchange rates include inflation, interest rates, budget deficits, public debt, trade policy, political stability, and economic performance.




Can't find what you're looking for?

 
Search our frequently asked questions or get in touch with a service representative for more information.  We're happy to help.
 
 

See Additional Resources