Coronavirus Readiness | Updates

Message from Karen Roch, President and CEO

Credit Union West Service and Community Safety Update - Expanded Branch Access

Throughout the COVID-19 pandemic, Credit Union West has been committed to serving our members and community safely. In recent weeks, there has been positive progress in slowing the spread of COVID-19 in Arizona. As cases decrease and mitigation efforts, like vaccines, increase, we are hopeful about returning to regular operations this year.

Effective March 24th, we have fully reopened our branch lobbies while still adhering to recommended safety guidelines. Our branch lobbies in Maricopa and Yavapai counties are open to members and are now observing regular business hours. Members can continue to schedule appointments online or may visit a branch in person.

If the branch is at capacity, members can check-in via a convenient QR code and wait in their car for the next available team member. To keep our communities safe, Credit Union West team members will be wearing masks in the branches, and credit union members will be asked to wear masks during their visit. To learn more about our operating hours and branch locations, please visit www.cuwest.org/locations.

For individuals who feel more comfortable with a contactless experience, we hope you’ll consider utilizing our mobile and online banking options. These online and mobile banking tools along with mobile wallet, are easy to use and give you 24/7 access to your account.

As the COVID-19 positive trends continue to improve, we remain optimistic about the future. Despite the challenges of the past year, Credit Union West has steadfastly maintained operations and protected the financial interests of our members.

We proudly shared our 2020 performance and provided insights into how we’ve continued to be a trusted financial services provider at our virtual Annual Meeting on March 16th. Members can review the full report online.

Our members and the communities we serve are our top priority. Credit Union West values the trust you place in us to be your financial services provider. As such, we will continue to update our members regarding any changes that may impact service or branch operations.

We are grateful for your ongoing patience and understanding during the changes through the past year. And, most importantly, we thank you for your assistance in keeping our communities healthy.

Our Commitment to You

Founded with a commitment to support our members, we know how important it is to work together, especially during these challenging times. We appreciate your patience, support, and understanding as we continue serving all of your financial needs throughout this pandemic. We’re always here to help you when you need us. Thank you for your continued support.

BRANCH SERVICES

Our branch locations have resumed normal business hours. From time to time we may need to temporarily close a branch location or lobby, however, ATM services will remain available to make cash and check deposits.

For up-to-date hours and a full list of locations, see our interactive map or schedule an appointment.

FACE MASKS REQUIRED

For the safety of our team members and members, we require everyone entering a branch location to wear a face mask that covers their nose and mouth at all times. If you have been exposed to someone with known exposure to COVID-19 or you have a cough or other symptoms, we’d like to see you when you are feeling better.

Instant Answers

My income has been impacted by COVID-19, can you help?

We’re here to help. You may be able to request Skip-a-Pay. If you need additional financial assistance, please call us at 800-621-0287.

How do I protect myself against fraud? I have been contacted by someone who is asking for my personal information. What should I do?

Please be aware that there are many scammers taking advantage of the fears surrounding the coronavirus. Just know, if we ever reach out to you, we won't ask for personal or financial information or access codes through email, text, or unsolicited calls.

Phishing scams are an attempt to acquire personal information, sometimes to compromise online banking accounts, by posing as a legitimate company via email or phone. Here are a few important reminders:

Do not reply to the email
Do not click on any of the links embedded in the email
Forward the email to info@cuwest.org
After forwarding the email to Credit Union West for review, please delete it
Be sure to monitor your account and call us if you notice any unusual activity
You can also monitor your credit report in Online and Mobile banking with our free SavvyMoney program

If you believe a phone call could be phishing, hang up and, if you are concerned about your account, contact us toll-free at 800-621-0287.

Where is my government stimulus payment?

The IRS and U.S. Treasury are responsible for distributing Economic Impact Payments, also known as Government Stimulus payments, to eligible individuals. For the most up-to-date information including whether you’re eligible, how you’ll get paid, and when you’ll receive payment, visit the IRS website.

What are the CARES Act IRA special provisions?

The CARES Act provides provisions for Coronavirus-Related Distribution (CRD) IRA Distribution to select individuals affected by COVID-19. Consult your tax, legal and accounting advisors if you have any questions regarding the CARES ACT or your CRD IRA. For more details, read our update.

For more information about the Coronavirus and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines.

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