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Home Coronavirus (COVID-19) Readiness

Coronavirus (COVID-19) Readiness

Updated March 21, 2020

We are temporarily closing our branch lobbies in Maricopa and Yavapai Counties.

Credit Union West is closely monitoring recommendations and will provide ongoing updates.

Protecting Members & Employees During the COVID-19 Outbreak

To support our communities and the fight against community spread of COVID-19, we have made the difficult decision to temporarily close our branch lobbies effective Wednesday, March 18, 2020 at 5:00 p.m. We hope taking these steps will help minimize the impact for our employees, members, and the communities we serve.

In keeping with the “President’s Coronavirus Guidelines for America” initiative, we are taking precautions to protect those we serve. We understand the impact that this may have on our membership but would like to assure you that we have many options available to help you access and manage your accounts.

As we navigate through this challenging time together, we want to assure you that we’re doing all that we can to meet your needs. The credit union industry has a long history of assisting its members in times of need, and this is no exception. We are a financially strong organization, backed by the full strength of the NCUA. Please click below for the most current information on our financial assistance options available:

Learn About Our Financial Assistance

Continued Account Access

Banking Services and Locations

Service Options

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Location Options

Review the banking services available to you at your local branch.

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Special Appointment

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Access Your Accounts and Manage Your Money

FINANCIAL ASSISTANCE

We also understand that there may be instances where you or your family may be facing financial difficulties. We encourage you to reach out and discuss how we might be of assistance.

ONLINE & MOBILE BANKING

Many of the transactions that you’d normally complete in a branch can be done through Online & Mobile Banking. You have access to check balances, transfer funds, pay bills, and even access to your credit score. Sign in online, or download our Mobile App to get started.

BRANCH ATM ACCESS

You’re welcome to visit one of our branch locations to use the ATM for cash withdrawals and/or cash or check deposits. Each branch location has at least one ATM that accepts deposits. Locate an ATM near you. Also, we are temporarily waiving Credit Union West’s ATM fees that you would normally incur from using a Non-Credit Union West ATM. So now, you have expanded options for getting cash quick.

DRIVE-THRU ACCESS

Our drive-thrus are still open, and we have expanded our service capabilities. For a complete list of drive-thru locations, please click here or see listings below.

BRANCH DEPOSITORY DROP BOX

Skip the Drive-Thru line and make secure deposits with our branch depository drop box. We have increased processing throughout the day for convenient transactions at all of our branch locations.

PHONE SUPPORT

Need additional support? We’re here to help. Give us a call at 800.621.0287 during standard business hours. Please note: Wait times may be longer than normal. We encourage you to use our online and mobile banking for your transactions or visit our website for information.

APPOINTMENTS AVAILABLE

If you need assistance that cannot be completed online, in the drive-thru, or over the phone, you have the option to make an appointment to visit our branches.

Deposits Are Safe in Federally Insured Credit Unions

Federally insured credit unions offer a safe place for members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

Remain Vigilant Against COVID-19-Related Scams.

We also like to remind individuals to remain vigilant against scams related to the Coronavirus. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19. Visit NCUA’s Fraud Prevention Center for more information about frauds and scams, including how to report a scam.

Drive-Thru Locations

Our drive-thrus are still open, and we have expanded our service capabilities.

ARROWHEAD 20155 N. 67th Ave. Glendale, AZ 85308	AVONDALE 503 W. Van Buren St. Avondale, AZ 85323	CACTUS 6777 W. Cactus Rd. Peoria, AZ 85381
LUKE AFB (Base Access Required) 13708 W. Glendale Ave. Luke AFB, AZ 85307	SUN CITY WEST 19436 N. R.H. Johnson Blvd. Sun City West, AZ 85375	SURPRISE 16765 N. Litchfield Rd. Surprise, AZ 85374

Locations Accepting Appointments

If you need assistance that cannot be completed online, in the drive-thru, or over the phone, you have the option to make an appointment to visit our branches.

ARROWHEAD 20155 N. 67th Ave. Glendale, AZ 85308	AVONDALE 503 W. Van Buren St. Avondale, AZ 85323	CACTUS 6777 W. Cactus Rd. Peoria, AZ 85381
LUKE AFB (Base Access Required) 13708 W. Glendale Ave. Luke AFB, AZ 85307	NORTH MOUNTAIN 350 E. Dunlap Ave. Phoenix, AZ 85020	OSBORN CAMPUS 3604 N Wells Fargo Ave., Ste. A Scottsdale, AZ 85251
SUN CITY WEST 19436 N. R.H. Johnson Blvd. Sun City West, AZ 85375	SURPRISE 16765 N. Litchfield Rd. Surprise, AZ 85374	COTTONWOOD 1672 E. Cottonwood, Ste. C Cottonwood, AZ 86326
PRESCOTT 528 W. Gurley St. Prescott, AZ 86301	PRESCOTT VALLEY 8640 E. State Route 69 Prescott Valley, AZ 86314

Mon-Thurs 9am-5pm

Fri 9am-6pm

* Sat 9am-1pm (Avondale, Cactus, and Surprise locations only)

Banking, Virtually Anywhere

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Ongoing Updates

We are monitoring the latest information and guidance from the Federal Government, the Centers for Disease Control (CDC), as well as local government updates so that we can keep you informed.

This page is the best place to find the most current information related to Credit Union West's actions in the coming weeks and months, including any changes or service interruptions that affect members. At this time, we are keeping normal business hours at our corporate and branch locations as well as our contact center while enabling more remote work options for our employees.

Our Facebook, Twitter and LinkedIn pages will also provide timely and ongoing updates.

Previous Updates

Updated 3/13/2020 - Credit Union West is closely monitoring recommendations and will provide updates if normal operations are affected.

Protecting our employees and members from the potential spread of Coronavirus COVID-19 is a top priority at Credit Union West. We are monitoring the latest information and guidance from the Federal Government, the Centers for Disease Control (CDC), as well as local government updates so that we can keep you informed.

What We Are Doing

We're taking precautions to protect our members and employees, and are following the Centers for Disease Control (CDC) guidelines to appropriately respond to this public health threat. These include:

Avoid close contact with people who are sick.
Avoid touching your eyes, nose, and mouth.
Stay home when you're sick.
Wash or sanitize your hands often. This is especially important after using an ATM.

We also would like to share a few options that may help you during this time:

We encourage you to take advantage of our 24/7 online services. With Mobile and Online Banking you can check balances, make payments, transfer funds, deposit checks, apply for loans or find the nearest ATM.
As always, our Member Call Center and branch team members will be available to serve you.
We’ve added some extra steps for our branch team members, such as daily cleaning procedures for high-touch surfaces and have provided additional guidance according to CDC best practices recommendations. We have also asked our team members to stay home if they are sick and follow the CDC’s Health Tips.

If you are impacted by COVID-19 and are in need of financial assistance, we are here to help. For information about how we may be able to help and how to contact us, please visit our contact us.

Learn About Our Financial Assistance

Have questions?

For more information and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines.

If you have any questions specifically about your accounts, you can contact us online or give us a call at 800.621.0287.