A Message From Our CEO & President,
As concerns around the coronavirus (COVID-19) continue, Credit Union West remains diligent in evaluating the latest information available through national and local resources. Over the past few months the effects of COVID-19 have continued to affect our team members and members in many ways.
We were founded with a commitment to support our members in all types of economic environments, and we know how important it is to work together, especially during these challenging times.
So far, we’ve been able to serve members at all of our branches and have only experienced intermittent temporary closures. However, we believe that we need to take additional steps to ensure our members are receiving the level of service and support they’ve come to expect from Credit Union West. That’s why we’re proactively hiring new team members to support different areas throughout the credit union, such as our Call Center and Branches. We’re also committed to providing enhanced training for our existing employees, so that they are better equipped to support our members.
In order to complete this valuable training, we’re announcing the temporary closure of our Arrowhead, Luke and Sun City West Branches through August 19th. Making the decision to temporarily close branches is difficult, but we feel it is the best decision in order to provide the necessary training and support for our team members, so that they can continue to provide service excellence across all channels. (We’ll still be accepting deposits at all three locations through our Branch Depository Boxes and ATMs.)
For any of our members who call these branches home, we encourage you to continue to contact our Call Center, convenient Mobile and Online Banking services, or visit any of our five nearby branch locations, including our brand new Westgate Branch (now open and located just across the 101 from the Westgate Entertainment District) or Avondale, Cactus and Surprise Branch locations.
We appreciate your patience, support and understanding as we continue serving all of your financial needs throughout this pandemic. If you are experiencing a hardship, please let us know as soon as possible, or visit our website for the latest financial assistance programs and information.
We’re always here to help you when you need us. Thank you for your continued support.
Our Response to COVID-19
Your guide to all service options available.
Visit a branch lobby by requesting an appointment.
We have financial relief options available.
Read our Coronavirus FAQ for answers.
Locations & Service Options
- Please consider using Mobile or Online banking before coming into a branch
- Check available banking services at your local branch
- Our branch depository boxes and full service ATMs will accept deposits
- See a full list of locations, drive-thrus, and ATMs with our interactive map
- To schedule a lobby appointment, fill out our online request form
Updated August 9, 2020
The following location(s) may be temporarily closed or offer limited services:
- Request a Skip-a-Pay up to three times in a rolling 12-month period¹
- Loan extensions available for qualifying loan types²
- Flexible Mortgage solutions for your home loan²
Questions? We're here to help!
If you need additional assistance, please call us at at 800-621-0287.
Phishing scams are an attempt to acquire personal information, sometimes to compromise online banking accounts, by posing as a legitimate company via email or phone. Here are a few important reminders:
- Do not reply to the email
- Do not click on any of the links embedded in the email
- Forward the email to firstname.lastname@example.org
- After forwarding the email to Credit Union West for review, please delete it
- Be sure to monitor your account and call us if you notice any unusual activity
- You can also monitor your credit report in Online and Mobile banking with our free SavvyMoney program
to access your account anytime. With these self-service tools, you can:
- View transactions
- Make deposits
- Pay bills
- Apply for Loans
- Find ATM locations
Thank you for your patience as we continue to navigate these challenging times for all of us.
We believe this is the right step to take to help prevent the spread of the virus and support the health and well-being of our employees, members, and the communities we serve.
Federally insured credit unions like ours offer a safe place for members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.
² Certain restrictions apply. Subject to credit qualifications and performance. Annual Percentage Rate (APR) based on credit history, term and performance. Programs subject to change without notice.
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