A message from Karen Roch,
President & CEO
With stay-at-home orders lifting across our state, there is an opportunity for our credit union to be proactive in the wellbeing of our community. As you know, in March we made the difficult decision to limit access in our branch lobbies to appointments only. Today, during these extraordinary times, we feel confident that continuing to take these measures is what is right for our members, communities, and employees.
We are striving to limit the spread of Coronavirus by practicing social distancing and adding safety measures based on recommendations from the CDC along with Federal and State guidelines. With over 195 essential employees, we are focused on delivering a high-level of service while also considering the impact our decisions may have on our employees and operations. We have been committed to keeping our branches and lobbies open for member access while requiring that our employees work in rotation.
We’re Always Here for You
Your health, safety, and access to your accounts is a top priority. Should your needs require working with us in person, we ask that you please make an appointment in advance. We are closely monitoring the volume of people allowed in our branches and observing safe social-distancing practices. We have two available options to schedule an appointment in a branch. The best option is to schedule your appointment in advance by visiting cuwest.org and click on the appointment link. An additional option is to visit the branch and call the posted phone number. A Team Member will respond to your call and If an appointment is available, we will gladly accommodate your request as soon as possible.
We encourage you to continue to take advantage of multiple tools, including our mobile app, mobile deposit, mobile & online banking, member call center, telephone banking, and ATMs. For added convenience, you now have the option to deposit checks and cash using an ATM at all Credit Union West Branch locations (with the exception of our Osborn Branch location).
Stay safe and please remember during these incredibly challenging times, we’re always here for you.
