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Credit Union West
Routing Number: 322172153
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Home Our Response to COVID-19

Our Response to COVID-19

A Message from our CEO, Karen Roch


Every day at Credit Union West, we strive to provide quality service to our members and serve the communities where our members work and live.

During these uncertain times, you can rest assured that Credit Union West is firmly committed to serving you safely and effectively. Our team has been diligently working to keep our locations clean, safe and accessible.

With the increase in COVID-19 cases, we are putting the safety of our team members and members first.

Recently, we’ve adjusted our lobby hours and branch access. We’re also asking our members to make appointments before visiting our branch lobbies. Members can access drive-thru, night depository and ATM services at our branches too. You can make appointments online at www.cuwest.org/appointments.

Members can easily view branch operating hours, which may vary by branch location, at www.cuwest.org/locations. Our website is updated with the latest information about temporary branch closures, available services and lobby access, so you can stay informed about how to best access banking on your terms.

For individuals who can’t visit a branch in person or who feel more comfortable with a contactless experience, we hope you’ll consider utilizing our online and mobile banking options. These online and mobile banking tools, like mobile wallet, are easy to use and give you 24/7 access to your account.

Our members and the communities we serve are our top priority. As your local credit union, we believe that giving back to our communities is a part of serving our members. That’s why we’ve created resources to help our members who are financially impacted by COVID-19. If you need financial assistance, visit www.cuwest.org/assistance to learn more about how we can help.

We appreciate your understanding and patience and are hopeful that these efforts we’ve made together will continue to keep our communities safe and healthy as we approach a new year.

From the Credit Union West team, we wish you a happy and joyful holiday season.

Our Commitment to You


Founded with a commitment to support our members, we know how important it is to work together, especially during these challenging times. We appreciate your patience, support, and understanding as we continue serving all of your financial needs throughout this pandemic. If you are experiencing a hardship, please let us know as soon as possible, or visit our resources below for the latest financial assistance programs and information.

We’re always here to help you when you need us. Thank you for your continued support.

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Services & locations
Check for closures, find service options, or locate a branch near you.
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Appointments
Visit a branch lobby by

assistance
We have financial relief options available.
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questions?
Read our Coronavirus FAQ for answers.


Locations & Service Options


BRANCH SERVICES
Our branch locations are open by appointment only. For all other services, please request an appointment. See our interactive map for a full list of locations and hours.

FACE MASKS REQUIRED
For the safety of our team members and members, we require that your nose and mouth be covered at all times. For children between the ages of 2 to 5, face coverings are encouraged. (This requirement does not apply to children under the age of 2 or to individuals who are unable to wear a face covering due to a medical condition.) If you have been exposed to someone with known exposure to COVID-19 or you have a cough or other symptoms, we’d like to see you when you are feeling better.
   
TEMPORARY BRANCH LOCATION OR LOBBY CLOSURES
From time to time we may need to temporarily close a branch location or lobby. ATM services will be available to make cash and check deposits. For up-to-date hours and lobby closures, see our interactive map.





Financial Relief


MEMBER ASSISTANCE
If you or your family have been impacted by COVID-19, and need financial support, we’re here to help. 

If you need help making your loan payment:
If you need help due to a loss in income:





Questions? We're here to help!

 
See our FAQ for general questions about our response to COVID-19 and your account.

For more information about the Coronavirus and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines. 
 
Need additional support? Give us a call at 800.621.0287 during standard business hours. Please note: Wait times may be longer than normal.
 
 
 
 
 
 
 
 


Instant Answers

 
If you find yourself experiencing financial hardship, we’re here to help. You may request Skip-a-Pay, loan extensions, and more through our financial assistance program. For more information and faster processing please visit our financial assistance page or sign in to Online or Mobile Banking.

If you need additional assistance, please call us at at 800-621-0287.
Please be aware that there are many scammers taking advantage of the fears surrounding the coronavirus. Just know, if we ever reach out to you, we won't ask for personal or financial information or access codes through email, text, or unsolicited calls.

Phishing scams are an attempt to acquire personal information, sometimes to compromise online banking accounts, by posing as a legitimate company via email or phone. Here are a few important reminders:
  • Do not reply to the email
  • Do not click on any of the links embedded in the email
  • Forward the email to info@cuwest.org 
  • After forwarding the email to Credit Union West for review, please delete it
  • Be sure to monitor your account and call us if you notice any unusual activity
  • You can also monitor your credit report in Online and Mobile banking with our free SavvyMoney program
If you believe a phone call could be phishing, hang up and, if you are concerned about your account, contact us toll-free at 800-621-0287.
With the impact of COVID-19 continuing to unfold, call wait times may be longer than usual. To give you the best member experience possible, we encourage you to take advantage of our online self-service tools. Sign in to Online or Mobile Banking
to access your account anytime. With these self-service tools, you can:
  • View transactions
  • Make deposits
  • Pay bills
  • Apply for Loans
  • Find ATM locations

Thank you for your patience as we continue to navigate these challenging times for all of us.

Yes, our branch lobbies are open for walk-in teller transactions, Monday through Friday from 9:00 a.m. to 12:00 p.m. We also encourage you to take advantage of our drive-thrus, branch depository boxes, and ATMs for convenient account access.
 
For all other services, please request an appointment or consider using Mobile and Online banking.
We understand this is a time of uncertainty and that members may be thinking about making large withdrawals out of precaution. We want to assure our members that we will ensure the continuity of critical services during this difficult time. We encourage you to continue to use our self-service online banking, which provides 24/7 account access. We also recommend continuing to use your debit card and ATMs, which are also available 24/7.

Federally insured credit unions like ours offer a safe place for members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

For more information about the Coronavirus and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines. 









¹ A skip-a-payment fee will be processed per the Credit Union’s Fee Schedule, for each skip-a-payment request. You may now request two back to back skip a payments. If you have more than one qualifying loan you may request to skip-a-payment on each loan. Processing fee will be returned to anyone not eligible to participate in this offer. In order to skip your payment, all loans and accounts must be current and in good standing at the time we receive your request, and your loan must have been opened for at least 30 days and one full-payment processed. The deferral of loan payments pursuant to this agreement will automatically extend the loan maturity date by a corresponding period of time. Deferral of payments will reduce the portion of future payments applied to principal resulting in a larger final payment, or negative amortization. Interest will continue to accrue on your loan as it normally does. The number of Skip-A-Payments in a rolling 12-month period is limited to a maximum established by the credit union and may be subject to change. Certain restrictions apply and not all loans are eligible for this program. In some instances, it may be required that the member authorize having a credit bureau pulled for review. Subject to credit qualifications and performance. Program subject to change.
² There is a one-time Extension processing fee for each Loan Extension per the Credit Union’s Fee Schedule. Please refer to the Consumer Fee Schedule available online at cuwest.org/resources/rates-and-fees. Processing fee will be returned to anyone not eligible to participate in this program. The deferral of loan payments pursuant to this agreement will automatically extend the loan maturity date by a corresponding period of time. Deferral of payments will reduce the portion of future payments applied to principal resulting in a larger final payment, or negative amortization. Interest will continue to accrue on your loan as it normally does. Certain restrictions apply and not all loans are eligible for this program. In some instances, it may be required that the member authorize having a credit bureau pulled for review. Program subject to change.