We believe in accessibility and inclusion for our members and community.
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Inclusion, ADA & Accessibility
Accessibility at Credit Union West
At Credit Union West, we strive to treat our members with the highest level of service and respect. We are committed to serving all persons within our field of membership.
We comply with the Americans with Disabilities Act (ADA) to provide equal access to individuals with disabilities. We will make reasonable modifications in policies, practices, and procedures in order to provide equal access to individuals with disabilities, to the extent required by the ADA and other applicable law. Individuals with a disability who require modifications to access or to procure services or have concerns about access to Credit Union West premises or services should contact a Branch Manager as soon as possible. We will then work with that individual to identify reasonable modification(s) that are appropriate and consistent with our legal obligations.
Physical Accessibility
Our branches are compliant with ADA regulations and other applicable laws. We offer accessible parking spaces, walkways, entrances and lobby areas. We also provide wheelchair-accessible teller stations at our branches. Service animals and mobility devices are permitted in our branches as well.
Communication Accessibility
Individuals with hearing or speech disabilities may communicate with us using TELLERphone access at 602.631.3456 or text messaging by dialing 7-1-1 to access the free telephone relay network established by the ADA. We have email and secure messaging options as well. Please visit our Contact Us page for more information.
Web Site Accessibility
We strive to make not only our physical branches accessible, we have also made a substantial effort and are committed to providing a website that is accessible to the widest possible audience in accordance with ADA Accessibility and WCAG 2.0 guidelines for website accessibility. We are actively working to increase the accessibility and usability of our website to everyone. Our efforts are ongoing including frequent testing and updates to improve accessibility. If you’re using a screen reader or auxiliary aid or are having issues using this site please call us toll-free at 800.621.0287. All products and services available on this website are available at Credit Union West branches.
Available Screen Readers
Window Operating Systems |
Mac Os X 10.4 & later |
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NVDA (NonVisual Desktop Access) is a free screen reader for computers running on the Windows operating system. Click here to download.
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VoiceOver is a free screen reader installed automatically with Mac OS X 10.4 and later. To access VoiceOver go to System Preferences > Accessibility > Click on "Enable VoiceOver". For a complete explanation on all of the features VoiceOver has to offer, click here for more details. |
Portable Document Format (PDF)
Some documents on our website are produced in portable document format (PDF). In order to improve viewing of these files, please download the latest version of Adobe Reader, which is available for free at the Adobe web site. Alternative accessible formats also are provided, where possible, most commonly through a text or an HTML file. Get Adobe Reader Now.
Third-Party Web Site Accessibility
Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about our products and services. These sites, which are not controlled by Credit Union West, may present challenges for individuals with disabilities that we are not able to control or remedy. As made publicly available, here are the Accessibility Policies provided from several third-party sites.
Instagram Accessibility Policy
Access Solutions
Contact Us Today
Should you need assistance or encounter any problems with accessibility to our branches or website, please contact us by phone or message so that we can provide support and solutions.
Get help or provide feedback. Call 1.800.621.0287
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