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Credit Union West
Routing Number: 322172153
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Home Mobile and Online Banking Upgrade

Mobile and Online Banking Upgrade


Navigating the Newest Online Banking Updates


Credit Union West's digital banking update is almost complete. We hope you're enjoying the new Online Banking experience from your browser that launched July 20ᵗʰ. Now it's time for our Mobile App to receive the latest update!

Android and iOS (Apple) users will have access to the updated Mobile Banking App beginning the week of October 10ᵗʰ.
 
If you have automatic updates turned on, there is no action needed to enjoy this new digital experience. If not, be sure to check for updates or turn on automatic updates by October 10th to gain access to the latest features in the Mobile app.



Here's What You Can Expect


IMPROVED LOOK AND FEEL

Experience an enhanced design and easy-to-follow navigation path to access key features and services in just a few clicks. Accomplish your day-to-day mobile banking needs.
SIMPLIFIED MENU NAVIGATION
 
Online Banking has been redesigned into a sleek new menu bar with simplified drop-down options. Enjoy the same convenient navigation in the Mobile App with a bottom content bar. Simply select 'More' to access the full menu of all your favorite functions and services.
NEW WIDGET EXPERIENCE
 
Enjoy the newest features in 'Accounts' and 'Mobile Deposit' for easier navigation and enhanced functions. Simply slide the account card and tap the quick action buttons for fast transfers and remote deposits. 'Mobile Deposit' activity can now be toggled on the Remote Deposit capture screen when depositing a check.


Frequently Asked Questions

Online Banking accessed from your desktop computer will automatically update on July 20, 2022, and the update for the Mobile App will be available beginning October 10, 2022.

No action is needed to enjoy this new user experience in Online Banking for desktop. If automatic updates are turned off on your smart phone or tablet, you will need to check for updates in the app store or turn on automatic updates by October 10th to gain access to the latest features in the Mobile app.

New and Improved Menu Navigation

In Online Banking, the widget button bar has been redesigned into a horizontal menu with simplified drop-down options. The new horizontal menu provides quick access to the full list of available widgets and resources. Now, instead of searching for widgets that were previously nested or hidden, menu items are easily accessed at the top of the screen.

On the Mobile app, you'll see the horizontal menu along the bottom of the screen. Click the 'More' option to reveal the pop-out menu with the full list of available widgets and resources.

Enhanced 'Accounts' and 'Remote Deposit' Features

While the menu navigation will appear modified, the steps and processes within each widget will remain the same except for two additions:

  • The Mobile app will have an enhanced ‘Accounts’ experience. Members can now perform transfers and remote deposits from the ‘Accounts’ screen through quick action buttons.

  • A redesigned ‘Remote Deposit’ widget will allow members to toggle between check deposit or deposit activity directly from the ‘Remote Deposit Capture’ screen.

With this update members can expect access to the same great widgets they have today. Some of the Mobile and Online Banking features, however, will no longer be supported moving forward:

  • Transaction History – We are modifying how long we retain data in Mobile and Online Banking. The ‘Accounts’ widget will now only retain two years of transaction history instead of four years.

  • Android PIN Authentication – With most Android devices now supporting biometric authentication members that do not have biometric-capable devices will use web authentication to log in to the mobile app instead of Android PIN.

  • Widget Tab Bar Customization in iOS – With the new horizontal menu that provides quick access to the full list of available widgets and resources, members will no longer have the option to customize the widget tab bar.

  • Snapshot Account Ordering – To simplify the Snapshot functionality, members will no longer need to preselect the accounts they would like to see and will instead be presented with all their accounts and corresponding balances without logging in to the Mobile app. Members can continue to enable or disable Snapshot through the Onboarding process or through the app settings.

  • Wearables and Tablets – With less than 1% of Wearable (Apple Watch) and Tablet usage across the overall platform, Wearables will no longer be supported, and the experience will not be optimized for tablets in this update.
No, we do not expect any service interruption due to this update.

No, you do not need to re-install the Mobile app to receive the newest update, however, you do need to have automatic updates turned on for your mobile device or you will need to manually update your Mobile app.
The newest Mobile app versions are 4002 and 4002.1. There are two ways to find this version number in the Mobile app to verify you're running the newest update:

  1. Upon launch of the app (before signing in), the app will display the version number toward the bottom of the screen.

  2. Within the application, navigate to the bottom bar  and tap ‘More’ on iOS or tap the menu button (three horizontal lines) at the top of the screen to reveal the pop out menu. The version number will be displayed at the very bottom of the pop out menu.

Apple (iOS)

To receive the update for an Apple (iOS) device, you may set up automatic updates by:

  1. Opening the Settings app on the iOS device
  2. Tap on App Store
  3. Toggle on App Updates to turn on automatic app updates

If you do not want automatic updates turned on, you may manually update the app by:

  1. Opening the App Store on the iOS device
  2. Tap their user profile icon in the upper right corner
  3. Scroll down to Available Updates
  4. Tap Update next to our application to update only our app, or they can tap Update All, which will update all their applications

Android

To receive the update for an Android device, you may set up automatic updates by:
  1. Opening the Google Play Store on the Android device
  2. Tap the three horizontal lines in the upper-left corner of the screen
  3. Tap Settings
  4. Tap Auto-update apps
  5. A pop-up window will ask you to select the your auto-update preference, then select do

If you do not want automatic updates turned on, you may manually update the app by:
  1. Opening the Google Play Store on the Android device
  2. Tap the three horizontal lines in the upper-left corner of the screen
  3. Tap My apps & games
  4. They can update all their apps or tap our application to start the update

Each menu category includes the following tools and features:

Accounts: Dashboard (Online Banking Only), Transactions, Deposit Check (Mobile Only), Checking Qualifications, Platinum Rewards, Card Management, Overdraft Privilege, Overdraft Protection, eStatements

Transfer & Pay: Transfers, Bill Pay, Loan Payments, Skip-a-Pay, Check Services, Click&Switch

Track & Plan: Budgets, Savings Goals, Credit Score and Report, Quick Apply, Current Rates

Tools: Messages, Alerts, Dispute, Settings, Locations & Hours, Appointments