Keep your accounts safe and spot the signs of scams.
Online BankingClose online banking
.png)
Know the Signs of Impersonation Scams
How to Spot an Impersonation Scam
September 4, 2025 - Scams happen all the time, and anyone can be a victim. Recently, financial institutions across the state have reported an increased number of impersonation scam attempts.
In an impersonation scam, a criminal will contact you through an unsolicited call, text, or email posing as an employee from your financial institution. The scammer will claim that they need to access your accounts because of a 'fraudulent transaction' that doesn't actually exist. Impersonators use basic personal information they obtain to convince you to share your private banking information.
It is important that you know the signs of impersonation scams and know what steps to take if you believe you are being scammed. Please be aware, Credit Union West will never ask for your debit card PIN or your Online Banking password, especially through an unsolicited call, email, text, or message through social media.
Signs of impersonation scams:
- Feeling a sense of urgency to provide sensitive information
- Receiving an unsolicited call, email, text, or social media message from a financial institution that asks for your banking details
- Requests to share one-time passcodes, authentication codes, account passwords, or your card PIN
To protect yourself from fraud:
- Do not share one-time passcodes, authentication codes, account passwords, or your card's PIN with anyone
- Do not respond to unsolicited requests for personal identifying information
- Validate a person's organization by calling them back through the official phone number listed on the organization's website
- Never click on unsolicited emails, attachments, or links until you verify the request is legitimate
- Monitor your account transactions and set up notifications to alert you of potential fraud in Online & Mobile Banking
If you receive a call or text regarding fraudulent activity on your account, hang up right away and call our Member Contact Center with the number listed on our website, your monthly statement, or on the back of your credit or
debit card.
debit card.
if you feel you may have been a victim of a scam, please contact us immediately by calling toll-free at 800.621.0287
%20(1).png)
lake pleasant grand opening
Credit Union West celebrated the grand opening of their Lake Pleasant branch in Peoria.
.png)
CU West Provides Financial Education
CU West partnered with the Glendale Elementary School District to provide financial education to every 8th grader.
More Vacation. Less Stress.
Don't let the stress of finding an ATM ruin your vacation vibes. Accessing your money has never been easier!
SWIPE
Feedback form
Credit Union West
Member Survey
On a scale from 0-11, how likely are you to recommend Credit Union West to a friend or colleague?
There was an error submitting the form