Phone Services


When you’re offline but need immediate account access, use TELLERphone to manage your account 24 hours a day. You’ll get updated account information, and you can perform all of these tasks:

  • Check account balances
  • Track transactions
  • Make a loan payment
  • Transfer money between accounts
  • Process a credit advance

Get your personal TELLERphone PIN at your nearest Credit Union West branch or call 602.631.3200. Then connect to TELLERphone directly by calling 602.631.3456 or toll-free at 800.531.4132 outside of Maricopa County.

Pay Your Loan by Phone!

When you’re looking for a fast convenient way to make your loan payment, all you need to do is pick up the phone and give us a call.

You can make a Credit Union West loan payment from your checking or savings account at another financial institution or you can pay by using your credit or debit card. Your pay-by-phone loan payment will be effective the day your request is made. You could avoid paying additional interest and late fees by using this service.

Save your time and a trip to the Credit Union, make your payment by phone at Credit Union West. It’s easy, quick and costs just $10*! Our credit union representatives are ready to help you. Call us at 602.631.3200 or 800.621.0287 (outside Maricopa County).

*$10 processing fee for this one time debit will be added to the payment amount. Payments will be effective dated to the day your request is processed. This is not a recurring transaction. You must call to request this convenient service each time you want to use the pay-by-phone feature.