The current supply chain shortage is having an impact on Credit Union West's ability to instant-issue debit cards to our members at our branches.
Instant Issue of Debit Cards Temporarily Unavailable
We've all heard the news about the worldwide shortage of microchips and semiconductors. These products can be found in all sorts of things we use everyday, like cars, computers, and cell phones. The pandemic has created an increased demand for these products, causing a greater need for semiconductors.
Unfortunately, one product affected by the dwindling supply of semiconductors is the card stock used to print debit and credit cards. Debit and credit cards are critical to our members' ability to access their money. Without them, we would not be able to operate our industry the way we do today.
The shortage has left the financial industry concerned with the ability to secure card stock to provide their customers and members with cards, should they need one.
Credit Union West is evaluating how we issue and reissue cards with the goal of keeping an appropriate amount of card stock on hand. The delays have significantly decreased our inventory of debit cards.
How does this affect you as a member?
The main process impacted by this shortage is your ability to receive a new debit card immediately at one of our branches. While our inventory remains low, we can order you a card from a central location that has a higher supply and securely mail it to your home or designated address.
As more card stock becomes available, and we can replenish our inventory, we will resume the process of instantly issuing debit cards at our branches. Providing immediate access to your funds, whether through debit or credit cards or Mobile and Online Banking, remains a priority for us.
We are all experiencing this uncertain situation together, and we appreciate your patience as we navigate these challenges. We will keep you updated every step of the way.
Credit Union West
On a scale from 0-11, how likely are you to recommend Credit Union West to a friend or colleague?